Privacy Policy
IN ONE LINE
If you write to us through this website, we use your details to reply. We do not use them to train an AI model, and we do not sell them.
1. Who we are
Clone Centre Ltd. ("we", "us") is the controller for personal data collected through www.clonecentre.ai. For any privacy question, email clone@clonecentre.ai.
This notice covers this website. TRAICE™, ANSAIR™, and HyperChat are separate products. If you use one of them, that product tells you what it does with data before you start.
2. The law this notice follows
We handle personal data under the UK General Data Protection Regulation and the Data Protection Act 2018. Marketing and cookies, where they apply, also sit under the Privacy and Electronic Communications Regulations.
How we design AI is set out in our AI policy. That policy is not a promise that every product has completed a formal EU AI Act conformity assessment. This page is the privacy notice for personal data on this website.
3. What we collect on this website
- Enquiry form. Your name, email address, organisation if you give one, and your message.
- Email. Whatever you send to clone@clonecentre.ai.
- Connection data. Our host records the technical details needed to deliver the page, such as IP address, browser type, and the time of the request.
We do not run advertising or analytics cookies on this site. The pages do load typefaces from Google and icons from a Cloudflare content network. Those providers receive your IP address as part of delivering the file.
4. Why we use it, and the legal basis
- To reply to you. If you ask us about a product or a piece of work, we use your details for that conversation. The legal basis is steps taken at your request before a contract, and our legitimate interest in answering people who contact us.
- To keep a record of what was said. If the conversation becomes a contract, or if we need the message for a legal claim, we keep it for that purpose. The legal basis is the contract, or a legal obligation, or our legitimate interest in defending a claim.
- To run the website. Connection data is used to deliver and secure the site. The legal basis is our legitimate interest in operating the site.
We do not use enquiry details for marketing. The form on the homepage says the same thing. We will not add you to a mailing list because you wrote to us.
5. Training AI
Personal data you send through this website is not used to train an AI model. Our AI policy does not say that we train our models on people's data.
HyperChat can be built from a website a customer gives us, so that the bot answers from that site. That is a product feature, described on the product itself. It is not something this website does with an enquiry.
6. Who else sees it
- Email. Messages to clone@clonecentre.ai are delivered through Proton. Proton processes them in Switzerland so we can read and reply.
- Hosting. This website is hosted in the EU. The host processes connection data to serve the pages.
- Fonts and icons. Google and Cloudflare, as described above.
We do not sell personal data. We do not share enquiry details with advertisers.
Switzerland is covered by UK adequacy regulations, so the email transfer relies on that. If a provider later stores data in a country without an adequacy decision, we will put an appropriate safeguard in place before we rely on that transfer, and we will update this notice.
7. How long we keep it
If an enquiry does not become a contract, we delete the message within 12 months of the last email in that thread. If it becomes a contract, or if we need it for tax or for a legal claim, we keep it for up to 6 years after the matter ends, which is the usual period under UK limitation and tax rules. Connection logs are kept for the shorter period our host uses to secure the service.
8. Your rights
Under UK data protection law you can ask us to:
- tell you what we hold about you, and give you a copy;
- correct it;
- delete it;
- restrict how we use it;
- give it back to you in a portable form, where the request is ours to fulfil;
- object to use based on legitimate interests.
Email clone@clonecentre.ai. We will respond within one month. This website does not make automated decisions about you, and it does not use your data for profiling.
You can complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or at ico.org.uk/make-a-complaint. We would like the chance to put it right first.
9. Children
This website is not aimed at children. We do not knowingly collect personal data from anyone under 18 through the enquiry form.
QUESTIONS?
Email clone@clonecentre.ai. For how we design AI, read the AI policy.